Privacy Policy
We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with PerceptionSpark's technical analysis education services.
Information We Collect
When you engage with our technical analysis education platform, we collect various types of information to provide you with personalized learning experiences and improve our services.
Personal Information
- Contact details including name, email address, and phone number
- Educational background and trading experience level
- Learning preferences and course selections
- Payment information for course enrollment (processed securely)
- Communication history and support interactions
Technical Information
We automatically collect certain technical data to enhance your learning experience and platform performance. This includes your device type, browser information, IP address, and how you navigate through our educational content.
How We Use Your Information
Your information helps us deliver quality technical analysis education tailored to your learning needs and experience level.
Course Delivery
Providing access to technical analysis lessons, trading strategies, and educational materials suited to your skill level.
Learning Support
Offering personalized guidance, answering questions about chart patterns, and providing feedback on your progress.
Platform Improvement
Analyzing how students interact with our content to enhance course materials and learning outcomes.
Communication
Sending course updates, market insights, and educational resources relevant to technical analysis.
Information Sharing and Disclosure
We maintain strict control over your personal information and only share it under specific circumstances that support your education or comply with legal requirements.
We never sell your personal information to third parties. Your trading education journey and personal details remain confidential within our platform.
Limited Sharing Scenarios
- Educational partners who provide supplementary technical analysis resources
- Payment processors for secure transaction handling
- Technology providers who help maintain our learning platform
- Legal authorities when required by Thailand law or court orders
Data Storage and Security
We implement comprehensive security measures to protect your personal information and educational records from unauthorized access, alteration, or disclosure.
| Security Measure | Implementation | Purpose |
|---|---|---|
| Data Encryption | SSL/TLS protocols for data transmission | Protecting information during transfer |
| Secure Servers | Protected hosting environment | Safeguarding stored data |
| Access Controls | Limited staff access with authentication | Preventing unauthorized viewing |
| Regular Backups | Automated data backup systems | Ensuring data recovery capability |
Data Retention Periods
We retain your educational records and personal information for as long as your account remains active, plus an additional period to comply with Thailand's educational institution requirements. Course completion certificates and academic records are maintained for seven years following program completion.
Your Privacy Rights
Under Thailand's Personal Data Protection Act (PDPA) and our commitment to transparency, you have several rights regarding your personal information.
Access and Control Rights
- Request a copy of all personal information we have collected about you
- Update or correct inaccurate information in your educational profile
- Delete your account and associated personal data (subject to legal retention requirements)
- Restrict how we process your information for marketing purposes
- Object to automated decision-making regarding your educational recommendations
- Receive your data in a portable format for transfer to another education provider
To exercise any of these rights, contact us at help@perceptionspark.com with your specific request. We'll respond within 30 days and verify your identity before processing your request.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience and understand how you interact with our technical analysis content.
Types of Cookies We Use
Essential cookies keep you logged in and maintain your course progress. Analytics cookies help us understand which lessons are most effective and where students might need additional support. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.
International Data Transfers
While PerceptionSpark operates primarily within Thailand, some of our technical service providers may be located internationally. When we transfer your data outside Thailand, we ensure appropriate safeguards are in place to maintain the same level of protection required under Thai privacy laws.
We carefully vet all international partners and require them to meet stringent data protection standards equivalent to Thailand's PDPA requirements.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our educational services, legal requirements, or privacy practices. When significant changes occur, we'll notify you via email and prominently display the updated policy on our website.
Minor clarifications or administrative updates may be made without individual notification, though we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email us at help@perceptionspark.com
Call us at +66 52 080 857
Write to us at: Thanon Surane, Tambon Sop Tui, Mueang Lampang District, Lampang 52100, Thailand